Transaction Management (3)

• Transaction status is Yellow: "Challenged"
• Integrated vs Standalone Payments in DealerWorks
• Understanding Transaction States in DealerWorks

View all 5

• How to Void and Refund Transactions
• Customer says they were charged twice (duplicate payment)
• Void vs Refund (and what "Reverse Transaction" actually does)

View all 5

• Understanding Chargebacks in DealerWorks
• How to Submit a Chargeback Defense
• Chargeback Reason Codes: What They Mean and How to Respond

View all 9