Terminals (3)
Connect, set up and fix your card terminals — including what to do when one won't come online, freezes, or won't stay charged.
Users, Logins & Permissions (3)
Add and remove people, control what each person can do, and sort out logins, PINs and locked accounts.
Fixing a Transaction (3)
Refunds, voids and corrections after a payment is taken, how to find a transaction, and what to do when a charge is disputed.
Taking a Payment (4)
Taking payment at the counter: terminal, keyed card, payment requests and text-to-pay, plus the fees and limits that apply to your store.
At the Counter (19)
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Taking a payment — start here
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Watch: taking a payment from start to finish
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Start a payment on an order
Payment Requests and Text to Pay (7)
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Find a payment request you've sent
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Resend or cancel a payment request
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What your customer sees when they open the link
Reports, Disputes & Statements (4)
Run your daily reports, match deposits against what you took, and read your statements and payouts.
Setup & Settings (3)
Getting a new store or department running, the settings your dealership controls, how DealerWorks connects to your DMS, and what the terms mean.