Set up a new terminal

What to do when a new or replacement terminal arrives. It takes about five minutes if the network cooperates.

What we do before it ships

We try to assign the device to your dealership and department, and load the DealerPOS app, before it arrives, so it’s ready to configure.

The app may not finish loading until the device is powered on for the first time. That's expected.

When it arrives

1. Power the device on.
2. Connect it to your Wi-Fi.
   You’ll need the settings code, which is in the email we sent you. Your IT team may need to handle this step.
3. If an update pops up and asks for a code, contact DealerWorks Support and we’ll give it to you.
   If a message says the software version is out of date, the update has to come from DealerWorks Support.

If it won’t connect

Go to A new terminal won’t connect. That article lists what we’ll need from you.

Related: Terminal trouble — start here · A new terminal won’t connect · What happens after a replacement is ordered · Find your terminal’s name