The payment is over the limit

A payment above your department’s maximum needs a manager to approve it at the screen.

What to do

1. Click the lock symbol next to the payment type.
2. Have a manager enter their PIN.
   It has to be someone whose account can approve it — not just any PIN.

Where the limit comes from

Your dealership sets its own maximum payment amount, per department. Sales and Service can be different, and your limits won’t match another dealership’s.

If the limit itself is wrong for how you work, that’s a change your dealership decides on with us — contact DealerWorks Support.

Related: Users and logins — start here · Change or reset your PIN · I can’t see the Bypass Additional Amount toggle