The payment is over the limit

A payment above your department’s maximum needs a manager to approve it at the screen.

What to do

1. Click the lock symbol next to the payment type.
2. Have a manager enter their PIN.
   It has to be someone whose account can approve it — not just any PIN.

Once they enter it, the payment type unlocks and the transaction goes through.

Where the limit comes from

Your dealership sets its own limits, per department — a credit limit and a separate debit limit, and either can be unlimited. Your different departments can have different limits.

Your dealership also has an overall limit that applies to every department. A manager’s PIN approves a payment over a department limit, but not over the dealership’s overall limit — nobody can approve past that at the screen.

If the limit itself is wrong for how you work, that’s a change your dealership decides on with us — contact DealerWorks Support.

Related: Users and logins — start here · Change or reset your PIN · I can’t see the Bypass Additional Amount toggle