I can’t see the Bypass Additional Amount toggle

The Bypass Additional Amount toggle takes the additional card fee off a payment. If it isn’t on the screen, that’s a permission rather than a fault.

Where the toggle is

1. From Process Transaction, choose the customer’s payment method and continue to the confirmation screen.
2. On the confirmation screen, switch on Bypass Additional Amount.
   The fee comes off the total straight away.
3. Click Confirm, and confirm again when you’re asked.
4. A manager whose account can approve the bypass enters their PIN in the Bypass Fee Amount field.

If the toggle isn’t there

The toggle only displays for a dealership manager, or for someone whose account has permission to override the fee. Without one of those, the switch never appears — it isn’t hidden behind the manager PIN, it simply isn’t on the screen.

Who can turn it on and approve it

A dealership manager can turn the bypass on and approve it with their own PIN. Anyone else needs permission to override the additional fee to see the toggle.

Someone who isn’t a dealership manager can approve a bypass with their PIN only if their account has permission to approve it.

See Change what someone can do.

Being made a manager isn’t automatic

Setting somebody as a manager needs authorization from your dealership’s DealerWorks administrator. Once they’ve approved it, DealerWorks Support can make the change.

Related: Users and logins — start here · Change what someone can do · The payment is over the limit