A full restart clears most terminals that are frozen, stuck on a loading screen, or dropping off the network.
Before you start
If a payment was going through when it froze, stop here. Read It froze while a payment was going through before you restart or re-run anything.
Otherwise, close and reopen the DealerPOS app first. It fixes the same symptoms and you don’t have to unplug anything.
See Close and reopen the DealerPOS app. Come back here if that doesn’t do it.
Restart the terminal
- Press and hold the power button on the left side of the terminal.
The power-off and restart options appear. - Press Restart.
If the screen is already off, it won’t start while it’s plugged in. Unplug the power cable, hold the power button until an icon appears, then plug it back in.
This can take a full minute — keep holding. Full detail: Turn on your terminal.
If it keeps connecting and dropping
Hold the power button and press Power off. Leave it off for five full minutes, then turn it back on: unplug it, hold the power button until an icon appears, then plug it back in.
Five minutes, not one.
If it still isn’t working
Contact DealerWorks Support. Have this ready:
- The terminal’s name — see Find your terminal’s name
- What the screen says, word for word
- Whether other terminals at your store are working right now
Related: Terminal trouble — start here · Close and reopen the DealerPOS app · Find your terminal’s name
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