The quickest fix for a terminal that’s frozen, stuck on a loading screen, or won’t take a card. Try this before you unplug anything.
If a payment was going through when it froze, stop. Read It froze while a payment was going through first. Closing the app before we know whether the card was charged can lead to charging the customer twice.
Close the app and open it again
- Press the square button at the bottom right of the terminal.
- Swipe up on the DealerWorks window to close it completely.
It has to leave the screen. Tapping away from it isn’t the same thing. - Tap the DealerPOS icon on the home screen.
If that didn’t fix it
Restart the terminal itself — see Restart a terminal.
Related: Terminal trouble — start here · Restart a terminal · My terminal says it’s not connected
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