A chargeback is a customer asking their bank to reverse a payment. DealerWorks lists every one raised against you, with a deadline to respond.
Open the list
- Go to Chargebacks.
- Use the filters to narrow it down.
You can filter by status, or by any column, and page through if there are more than fit on screen.
Reading the list
| COLUMN | WHAT IT TELLS YOU |
|---|---|
| Created On | When the chargeback was raised — not when the payment was taken. Months can separate the two. |
| PSP Reference | The chargeback’s own reference. Quote it if you contact us. |
| Customer | Who paid. |
| Reason | What they told their bank. |
| Status | Where it has got to. |
| ⭐ Deadline | How long you have left to respond. |
| Amount | What is being disputed. |
Work the Deadline column first. A chargeback you do not respond to in time is lost by default, whatever the merits.
Who can see this
Most dealerships give chargeback access to a few back-office people rather than everyone. If you need it and cannot see it, your account administrator can contact DealerWorks Support.
Related: What the chargeback statuses mean · Respond to a chargeback · Chargebacks — start here
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