If DealerWorks won’t let you in, it’s almost always one of three things.
Your username is your email address
There isn’t a separate username. Sign in with the email address the account was set up under — the one your invitation came to.
If you’re not sure which address that is, ask whoever set you up, or contact DealerWorks Support.
If you’ve forgotten your password
Use the forgot password button on the login page. You’ll get an email to set a new one.
Support can’t reset a password for you, so this is the way back in.
If it says your account is locked
That’s a different problem, and resetting your password won’t clear it. See My account is locked.
If none of that fits
Contact DealerWorks Support with the email address on the account and exactly what the screen says.
Never send us your password, and don’t put it in a ticket.
Related: Users and logins — start here · My account is locked · Change or reset your PIN
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