An account locks after five failed sign-in attempts.
What to do
Contact DealerWorks Support and we’ll unlock it. Tell us the email address on the account.
We can usually do it while you’re on the phone.
Resetting your password won’t unlock it
Unlocking and resetting are two different things. If you’ve forgotten the password as well, reset it with the forgot password button once the account is unlocked.
See I can’t log in.
Related: Users and logins — start here · I can’t log in
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