How your dealership is set up, what that changes on your screens, and who can change it.
Start here
| WHAT YOU NEED | WHERE TO GO |
|---|---|
| Understand why your screens differ from another store’s | What your dealership can change, and what we change for you |
| Know how your orders reach DealerWorks | How DealerWorks works with your DMS |
| Look up a word you have seen on screen | Words you will see in DealerWorks |
| Change what someone at your dealership can do | Change what someone can do |
The short version
Something that looks missing is a setting or a permission. Departments, payment types, limits, what your customer sees when they pay online and what things are called are all configured for your dealership rather than fixed in the product.
Most of that configuration is changed by DealerWorks, at your account administrator’s request. Users and permissions are the exception: your administrator, or anyone at your dealership with permission to manage users, can change them. Otherwise, contact DealerWorks Support. To grant a permission, the request has to come from, or be approved by, your dealership’s DealerWorks administrator. Removing one doesn’t need that approval.
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