Words you will see in DealerWorks

Modified on Sat, Sep 12 at 6:11 PM

The terms that come up most often, in plain language.

Money

TERM	WHAT IT MEANS
Base amount	The price before any additional fee — what a customer paying cash would pay.
Additional fee	The extra charged on a credit card payment, where your dealership passes it on. A debit card is not charged it.
Payout	Money settled into your bank account. One a day per balance account.
Balance account	The account a payout lands in. Departments can have their own.
Statement	The monthly breakdown of the fees you paid.

Transactions

TERM	WHAT IT MEANS
Void	Reversing a payment the same day, before it settles.
Refund	Returning money after that. The only way to reverse cash.
Challenged	The customer’s bank wants extra verification before approving. Not a decline, and not finished until they complete it.
Chargeback	The customer asked their bank to reverse a payment. The money leaves your account while it is decided.
Invoice or RO number	The order number a payment is recorded against. It is how the payment is matched later.

Reports

TERM	WHAT IT MEANS
DTR	Daily Transaction Report — the day’s takings, by department and payment type.
Cashier Report	Your own transactions for a day. Every user can run it for themselves.
PSP reference	A payment’s own reference number. Quote it when you contact us.

People

TERM	WHAT IT MEANS
Account administrator	The person at your dealership who can ask us to change permissions and settings.
Advisor	Who a payment is credited to. Set when the payment is taken and not changeable afterwards.

Related: What your dealership can change, and what we change for you · How DealerWorks works with your DMS · Setup and settings — start here