The terms that come up most often, in plain language.
Money
| TERM | WHAT IT MEANS |
|---|---|
| Base amount | The price before any additional fee — what a customer paying cash would pay. |
| Additional fee | The extra charged on a credit card payment, where your dealership passes it on. In most setups, the terminal shows the higher card price, and if a debit card is used instead, it’s charged the lower price. |
| Payout | Money settled into your bank account. A deposit is made overnight whenever there’s a balance to pay out. |
| Balance account | The account a payout lands in. Departments can have their own. |
| Statement | The monthly breakdown of the fees you paid. |
Transactions
| TERM | WHAT IT MEANS |
|---|---|
| Void | Reversing a payment the same day, before it settles. |
| Refund | Returning money after that. Cash taken today can show Void, but reversing cash needs refund permission. |
| Challenged | The customer’s bank wants extra verification before approving. Not a decline, and not finished until they complete it. |
| Chargeback | The customer asked their bank to reverse a payment. The money leaves your account while it is decided. |
| Invoice or RO number | The order number a payment is recorded against. It is how the payment is matched later. |
Reports
| TERM | WHAT IT MEANS |
|---|---|
| DTR | Daily Transaction Report — the day’s takings, by department and payment type. |
| Cashier Report | Your own transactions for a day. Every user can run it for themselves. |
| PSP reference | A reference number from the sponsor bank. A payment has one, and a chargeback has its own. Quote it when you contact us. |
People
| TERM | WHAT IT MEANS |
|---|---|
| Account administrator | The person at your dealership who can ask us to change permissions and settings. |
| Advisor | Who a payment is credited to. Set when the payment is taken. Your store can’t change it afterwards. If you need it credited to someone else, contact DealerWorks Support. |
Seeing a word that isn’t on this list? Contact DealerWorks Support rather than guessing — tell us the word and where you saw it.
Related: What your dealership can change, and what we change for you · How DealerWorks works with your DMS · Setup and settings — start here
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