Something is wrong with a payment that has already gone through. Find the line below that matches what happened.
Giving money back
| WHAT HAPPENED | WHERE TO GO |
|---|---|
| The customer needs the whole payment back | Refund a payment |
| They only need part of it back | Refund part of a payment |
| They got back less than they paid | Why did the customer get back less than they paid? |
| You cannot see the option to reverse it | I can’t refund this |
Correcting the details
| WHAT HAPPENED | WHERE TO GO |
|---|---|
| The RO or invoice number is wrong | Change the RO or invoice number on a transaction |
| It went to the wrong department | Move a transaction to another department |
| The amount, date or payment type is wrong on a cash or check payment | Edit a cash or check transaction |
| You want to see who changed something, and what it said before | See what’s been changed on a transaction |
Finding the payment in the first place
| WHAT HAPPENED | WHERE TO GO |
|---|---|
| You cannot find the payment | Find a payment |
| You do not know what a status means | What the transaction statuses mean |
| The customer needs their receipt again | Resend or print a receipt |
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