Change the RO or invoice number on a transaction

If a payment went through under the wrong repair order (RO) or invoice number, DealerWorks can correct it for you. It isn’t something you can change from your own screens — write in to Support and we’ll do it.

Write in to Support

Send us the details below and we’ll change the number on the transaction.

Why you can’t change it yourself

It depends on where the number came from, but the answer is the same either way.

• If your dealership is connected to a DMS, the order information comes straight from your DMS. The number can’t be edited in Process Transactions, because it isn’t yours to type.
• If you’re not connected to a DMS, the advisor types the number in when the payment is taken — the same goes for anything taken with the Manual Payment button. Once the payment has gone through, it’s set.

If the amount is wrong rather than the number

On a connected order you’re asked to check the amount against your DMS before the payment goes through, and you can correct it at that point.

Once a card payment has gone through, its amount can’t be edited. If you overcharged the customer, refund the difference — see Refund part of a payment. If you undercharged them, contact the customer to collect the rest. For a cash or check payment, see Edit a cash or check transaction.

The change is recorded

Whatever we change is recorded on the transaction, and you may see an Edit History section on the payment details. If you don’t, contact DealerWorks Support and we can tell you what changed. See See what’s been changed on a transaction.

Related: Fixing a transaction — start here · Move a transaction to another department · Edit a cash or check transaction · See what’s been changed on a transaction