A payment posted to the wrong department can be moved without reversing it. Only DealerWorks can move it — write in to Support and we’ll do it.
Write in to Support
Send us the details below and we’ll move the payment for you.
| SEND US | The invoice or RO number the payment is under, and the amount. |
| AND | Which department it should be in. |
Moving it to a different store is different. We need approval from your dealership’s administrator before we can do that, so ask them to write in or approve the request.
The move is recorded
Moving a transaction is recorded on the transaction, and you may see an Edit History section on the payment details. If you don’t, contact DealerWorks Support and we can tell you what changed.
See See what’s been changed on a transaction.
Related: Fixing a transaction — start here · Change the RO or invoice number on a transaction · See what’s been changed on a transaction
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