How to Refund the NCO

Modified on Wed, Aug 12 at 12:59 PM

When you reverse a transaction, the NCO is not always refunded automatically. This article shows how to refund the additional NCO — both while you are reversing a transaction, and when an NCO was accidentally left off a refund that has already been processed.

Before you begin — a PIN is required. Adjusting an NCO refund requires a PIN. Enter your own, or have a manager enter theirs, depending on your dealership's permissions.

Option 1 — Refund the NCO While Reversing a Transaction

Use this when you are reversing a transaction and the surcharge is not refunded by default.

1 Go to Reporting → Transactions and locate the transaction using the table or the search bar.
2 Click the options menu (the three dots) on the right of the transaction, then select Reverse Transaction.
3 If the surcharge is not refunded by default, click Adjust NCO Refund.
4 Enter your PIN — or have a manager enter theirs — then select the NCO amount to refund.
5 Complete the reversal as usual.

Note: Whether the NCO is included automatically depends on your dealership's configuration. If it is already refunded by default, you will not need the Adjust NCO Refund step.

Option 2 — Refund an NCO That Was Missed on a Previous Refund

Use this when the base amount has already been refunded but the NCO fee was accidentally omitted.

1 Return to Reporting → Transactions and locate the original transaction again.
2 Click Reverse Transaction.
3 Because the base amount is already refunded, click Adjust NCO Refund and enter a manager PIN.
4 Click the NCO Fee field.
5 Select the amount of the NCO to refund.
6 Click Void or Refund Transaction to reverse the original transaction.

Tip

The base amount and the NCO can be refunded together during a reversal, or separately if the NCO was missed the first time — so you can always come back to the original transaction to return an NCO that was left off.