Process an ACH Direct Debit Payment

Modified on Mon, Jun 15 at 12:29 PM

Use ACH Direct Debit when a customer wants to pay directly from their bank account and you are entering their bank details in DealerWorks on their behalf. The transaction status updates within 1–2 business days. Funds reach the dealership's bank account within 3–5 business days of processing.

Looking for Pay by Bank? If your dealership has Pay by Bank enabled, customers can pay from their own bank account by clicking a payment request link — no bank details entered by staff. See Pay by Bank (Payment Request).

Step 1 — Start a Transaction

Before selecting a payment method, you must open the repair order in DealerWorks. The steps differ depending on whether your dealership is integrated with a DMS. Follow the guide that applies to your setup, then return here to process the payment.

Integrated with DMS

Repair orders sync automatically from your DMS

Search for the repair order, confirm the balance, then click Payment →

Without DMS Integration

Enter customer details and the amount manually

Select department, fill in the form, then click Receive Payment →

Step 2 — Process ACH Direct Debit

Once the payment window is open, select the ACH Direct Debit tab and follow the steps below.

1 In the payment window, select the ACH Direct Debit tab.
2 Enter the customer's bank details: Account Holder Name, Account Type (Checking or Savings), the 9-digit Bank Routing Number, and the Account Number. Then enter the customer's billing City, State, and Zip Code.
3 Review all entries for accuracy, then click Process Payment to authorize the transaction.

Note: The transaction status in DealerWorks updates within 1–2 business days. Funds reach the dealership's bank account within 3–5 business days. See ACH Payments: Processing Time vs. Bank Settlement for more detail on timing.