Use this when the terminal is powered on and the screen works, but it shows Offline or Network Disconnected, or a payment won't send.
- Press the circle (Home) button at the bottom of the terminal screen.
- Swipe the DealerPOS app off the recent-apps list to close it fully.
- Tap the DealerPOS icon on the home screen to reopen it.
- Go back to DealerWorks in your browser and refresh the page.
- Still showing Offline? Log out of DealerWorks and log back in.
The terminal should return to Online. This doesn't affect any transaction or reporting data.
If it still won't connect, make sure the terminal is on the dealership's secure Wi-Fi (not a guest network or hotspot), then contact Support with the terminal name and the on-screen status.
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