Process a Keyed Card Payment

Modified on Mon, Jun 15 at 10:29 AM

Used when a card cannot be read by the terminal, or when the customer is not present. Card details are entered manually. Keyed entry carries a higher processing rate and requires the Keyed Entry permission to be enabled on your account.

Step 1 — Start a Transaction

Before selecting a payment method, you must open the repair order in DealerWorks. The steps differ depending on whether your dealership is integrated with a DMS. Follow the guide that applies to your setup, then return here to process the payment.

Integrated with DMS

Repair orders sync automatically from your DMS

Search for the repair order, confirm the balance, then click Payment →

Without DMS Integration

Enter customer details and the amount manually

Select department, fill in the form, then click Receive Payment →

Step 2 — Process Keyed Card Entry

Once the payment window is open, select the Keyed Entry tab and follow the steps below.

Important — Use keyed entry only when necessary. For security, send a payment request via Text to Pay whenever possible. Keyed entry should be reserved for situations where the customer is not present and cannot complete payment through another method.

1 In the payment window, select the Keyed Entry tab. If this tab is not visible, your account does not have the required permission — contact your DealerWorks administrator.
2 Enter the customer's card number, expiration date, CVV, and billing zip code into the required fields.
3 Click Process to complete the transaction.