Understanding the Accounting Section: DTR, Statements, and Disputes

This article is for accounting staff and dealership managers. It explains what each section of the DealerWorks Accounting menu contains, what each section is used for, and when to use each one. If you are looking for step-by-step instructions on a specific task, see the related articles at the bottom of this page.

How to Access the Accounting Section

From any screen in DealerWorks, click Accounting in the main navigation menu. The Accounting section contains four sub-sections: DTR, Payout Report, Disputes, and Statements.

DTR — Daily Transaction Report

The DTR (Daily Transaction Report) gives you a summary of all transactions processed through DealerWorks for a selected date. It groups activity by department and transaction type, including sales, service, parts, and any corresponding refunds.

Use the DTR when you need to:

• Reconcile end-of-day totals against your DMS
• Verify that all transactions for a specific date were posted correctly
• Identify any refunds or reversals that occurred on a given day
• Generate a formal report for a specific date for accounting records

To generate a DTR, click DTR under Accounting, select your date using Pick a Date, and click Generate DTR. The report displays rows for each department, showing transaction counts and totals for that date. Click any date row to expand and view individual transaction details.

Payout Report

The Payout Report shows funds that have been settled and paid out to the dealership's bank account. Unlike the DTR, which tracks when transactions were posted, the Payout Report tracks when money actually moved.

Use the Payout Report when you need to:

• Confirm that a specific deposit matches what was processed in DealerWorks
• Investigate a discrepancy between your bank statement and DealerWorks totals
• Verify that a specific transaction was included in a payout

Disputes

The Disputes section lists all active and historical chargebacks and payment disputes associated with your dealership. Each dispute includes the transaction amount, the current status, the deadline to respond (Respond By date), and the reason code provided by the card network.

From the Disputes list, you can:

• View full details of any dispute by clicking the dispute row or the action icon
• Upload defense documents to contest a dispute
• Accept liability on a dispute you do not intend to defend
• Sync the latest status from Adyen using Sync With Adyen

Statements

Statements provides access to formal account statements for the dealership's payment processing activity. These are typically used for monthly reconciliation, fee review, and documentation purposes.

Use Statements when you need a formal record of processing activity over a billing period, or when your controller or external accountant requests documentation of payment processing fees and volumes.

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