Understanding the Payout Report

Modified on Wed, May 6 at 1:50 PM

The Payout Report shows a list of settlement payouts from your payment processor to your dealership's bank account. Use it to confirm that a deposit was sent, verify the payout amount, and look up a payout's reference ID when reconciling against your bank statement.

Where to Find It

Go to Accounting in the left navigation, then select Payout Report.

What the Payout Report Shows

Each row in the Payout Report represents a single payout batch. The report has four columns:

ID — the unique reference ID assigned to this payout by the payment processor. Use this to cross-reference with your bank statement.
Date — the date and time the payout was processed.
Status — the current state of the payout. Completed payouts show Authorised.
Amount — the amount paid out to your dealership's bank account for this batch.

The Amount column is the figure to compare against your bank deposit. If you expected a deposit and the Amount matches your bank statement, the payout is confirmed. Use the ID to identify the specific payout on your bank statement if your bank shows reference numbers.

This is the report to use when you need to confirm that a payout was sent, or when a deposit amount in your bank account doesn't match what you expected from DealerWorks.

Payout Report vs. DTR

The DTR (Daily Transaction Report) shows transactions by the date they were processed in DealerWorks. The Payout Report shows when the funds actually settled to your bank account. These are two different events and the dates will not always match.

Use the DTR for daily transaction accounting. Use the Payout Report to reconcile your bank statement.

Note: A transaction may appear in Tuesday's DTR but not appear in the Payout Report until Wednesday or Thursday. This is normal — card settlements take time to process after the batch closes.

If a Deposit Is Missing or Doesn't Match

If you expected a deposit but don't see a matching payout, or if the Amount doesn't match your bank statement:

1 Allow time for the payout to process. Not all payouts appear immediately — check back the following business day if a recent batch is missing.
2 Check whether the payout date matches the date range you're comparing. The Payout Report date is when the payout was sent — not the date the original transactions were processed.
3 If a payout is still missing or the amount is unexpectedly different, contact DealerWorks support with the expected deposit amount and the date range you're investigating.