Send a diagnostic report

A diagnostic report tells Support what the terminal has been doing. We may ask for one when a fault doesn’t have an obvious cause.

Send the report

1. Press the square button, then swipe the DealerPOS app up to close it.
2. Open Settings.
3. Go to Diagnostics.
4. Tap Diagnostic Report.
5. Tap Send Report.

Then tell us

Reply to Support with the terminal’s name and roughly what time you sent the report, so we can find the right one.

See Find your terminal’s name if you’re not sure what it is.

Related: Terminal trouble — start here · Find your terminal’s name · Restart a terminal