Send a diagnostic report

A diagnostic report tells Support what the terminal has been doing. We’ll usually ask for one when a fault doesn’t have an obvious cause.

Send the report

1. Close the DealerWorks app using the circle button.
2. Open Settings.
3. Go to Diagnostics.
4. Tap Diagnostic Report.
5. Tap Send Report.

Then tell us

Reply to Support with the terminal’s name and roughly what time you sent the report, so we can find the right one.

See Find your terminal’s name if you’re not sure what it is.

Related: Terminal trouble — start here · Find your terminal’s name · Restart a terminal