Use this when the terminal is powered off and won't turn on, or the screen is black, frozen, or not responding to touch. Payments can't be processed until it restarts.
- Unplug the power cable from the left side of the terminal.
- Press and hold the power button on the left side.
- Keep holding until a white icon appears on the screen. This can take 60 seconds or more — don't let go early, and don't plug the cable back in yet.
- The moment the white icon appears, plug the power cable back in.
- Release the power button and let the terminal boot on its own. DealerPOS reopens automatically — allow 2–3 minutes.
The terminal will power up and DealerPOS will relaunch by itself. If it still won't start, contact Support with the terminal name.
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