Notification Settings

DealerWorks has two notification channels — In-App (alerts inside the DealerWorks interface) and Email (sent to an address you configure). Both can be controlled per payment type and per module. This article explains how to find and configure notification settings so the right people receive alerts when they need them.

Where to Find Notification Settings

1. 1 From the left navigation, click Administrative.
2. 2 Select Settings.
3. 3 Select the Notification tab or section within Settings.

The Two Notification Channels

DealerWorks supports two notification channels, configured independently:

• In-App — alerts that appear inside the DealerWorks interface for the logged-in user. In-App notifications are enabled by default for system announcements. They do not require an email address to be configured.
• Email — notifications sent to an email address you specify. Email is optional and configured separately for each event type.

How the Notification Matrix Works

The Notification Settings screen shows a matrix. Each row is a payment type and each column is a module (Sales, Service, Parts, etc.) with separate In-App and Email toggles. This lets you configure notifications at a granular level — for example, enabling email alerts for terminal payments in Service only, while leaving all other modules off.

Payment types covered in the matrix include: Terminal, Payment Request, Card, Cash, Check, BNPL, ACH Direct Debit, and DrivePerks. Modules covered include: Sales, Service, Parts, Wholesale Parts, Accounting, Body Shop, and Rental.

Configuring Who Receives Notifications

From the Notification settings, toggle each event type on or off for In-App or Email per module. For Email notifications, enter the recipient address and save your changes.

You can configure different recipients for different event types. For example, you might send chargeback alerts to an accounting contact while routing transaction alerts to a cashier supervisor

Not Receiving Expected Notifications?

• Check that the correct email address is entered in Notification Settings and that the relevant notification type is enabled.
• Check the recipient's spam or junk folder — notification emails from DealerWorks may be filtered by some email providers.
• Ask your IT team to whitelist the DealerWorks sending domain if notification emails are consistently not arriving.