Process a Terminal Payment

Modified on Thu, Apr 23 at 11:04 AM

Use this guide to locate a repair order by invoice ID and send the balance to a physical card terminal for customer payment.

Steps

  1. 1

    Click Process Transactions from the DealerWorks dashboard.

  2. 2

    Select the Department.

  3. 3

    Click the Search Invoice ID field and type the invoice number.

  4. 4

    Locate the repair order in the results, then click Payment.

  5. 5

    Select the terminal you want to use from the list. Terminal names vary by dealership location.

  6. 6

    Click Post $[amount] to account. This sends the payment request to the terminal.

  7. 7

    Click Confirm to proceed. Have the customer tap or insert their card on the physical terminal.

  8. 8

    Once the transaction is approved, click Done.

Tips

  • Verify the terminal is powered on and showing as Online in DealerWorks before sending a payment.
  • If no terminals appear in the list, try relaunching DealerPOS on the terminal device.
  • The transaction status icon turns green once the payment is approved. Yellow means it is still in progress.

Need more help?

Contact DealerWorks Support with the invoice number, terminal name, and a screenshot of any error message.

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