Keying a card in by hand, for a customer who is not in front of you and cannot pay any other way.
Use keyed entry only when you have to. If the customer is not present, sending them a payment link is safer for both of you — see Send a payment request.
If you cannot see the tab
A missing tab means a department or permission setting, not a bug — see Taking a payment — start here for why, and how to get it turned on.
Take the payment
- Go to General → Process Transactions and click the tab for your department.
- Find the order and open the payment window.
If your orders come from your DMS (dealer management system), search for the order and check the balance. If you enter payments yourself and your department tab shows a search box, click Manual Payment under No Order ID first (some tabs show the form straight away). Then fill in the customer and the amount, and click Receive Payment. - Select the Keyed Entry tab.
- Enter the card number, expiry date, security code and billing zip code.
- Click Process.
Once you click Process, that's it — there's no extra confirmation step. To check that a payment went through or pull a receipt, see Find a payment.
Watch it done
Related: Taking a payment — start here · Send a payment request · What the transaction statuses mean · Find a payment
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