Take an ACH direct debit payment

Modified on Mon, Sep 28 at 11:11 AM

Taking payment straight from a customer’s bank account using their account and routing numbers.

If you cannot see the tab

A missing tab means a department or permission setting, not a bug — see Taking a payment — start here for why, and how to get it turned on.

Open the order and the payment window.
Select the ACH Direct Debit tab.
Enter the account holder’s name, the account type, the routing number and the account number.
Checking or savings. The routing number is nine digits.
Enter the billing city, state and zip code.
Check everything, then click Process Payment.

WHAT	HOW LONG
The status updates in DealerWorks	One to two business days
The money reaches your bank account	Three to five business days

So an ACH payment can sit without a final status the next morning.