Take an ACH direct debit payment

Taking payment straight from a customer’s bank account using their account and routing numbers.

Take the payment

1. Open the order and the payment window.
2. Select the ACH Direct Debit tab.
3. Enter the account holder’s name, the account type, the routing number and the account number.
   Checking or savings. The routing number is nine digits.
4. Enter the billing city, state and zip code.
5. Check everything, then click Process Payment.

How long it takes

So an ACH payment sitting without a final status the next morning is normal, not a fault.

If you cannot see the tab

Payment types are switched on per department, so a tab you had in one department may not be there in another. Your dealership can also rename them, so the wording on your screen may not match this article word for word. If the one you need is missing, your dealership’s account administrator can contact DealerWorks Support and ask for it to be turned on.

Watch it done

Related: Taking a payment — start here