Invoice shows $0.00

There are several reasons a repair order may show a $0.00 balance in DealerWorks — a DMS sync delay, a special order part that hasn't been received yet, a temporary system issue, or other DMS status conditions. In most cases, using Sync Amount will pull the correct total from the DMS automatically. If that doesn't resolve it, payment can still be collected using Manual Payment.

Step 1 — Try Sync Amount First

Sync Amount tells DealerWorks to pull the current balance directly from the DMS. This resolves most $0.00 situations and takes about 10 seconds.

1. 1 Find the invoice on the Process Transactions screen.
2. 2 Click the dropdown arrow next to the Payment button.
3. 3 Select Sync Amount. The correct total will pull from the DMS and populate automatically — this takes about 10 seconds.

Once the amount loads, proceed with payment as normal.

Step 2 — If the Amount Still Shows $0.00, Use Manual Payment

If Sync Amount doesn't populate a balance — for example, because the DMS is down or a special order part hasn't been received yet — use Manual Payment to collect what's owed.

1. 1 In the left navigation, go to General → Process Transactions.
2. 2 Click Manual Payment in the top right corner of the screen.
3. 3 A form will expand on screen. Fill in the customer name, email address, repair order number, and the amount to collect.
4. 4 Click Receive Payment. The standard payment window will open to complete the transaction.