Screen Lock and Station PIN (Switch Users)

Modified on Thu, May 7 at 10:33 AM

DealerWorks uses a 4-digit PIN to secure dealership access. Your PIN is required to unlock a timed-out screen and to switch between users on a shared station. This article explains how PINs work, where to set them, and how to handle common situations.

How the Screen Lock Works

If a dealership has screen lock enabled, the DealerWorks screen will time out automatically after a period of inactivity. Once locked, you must enter your 4-digit PIN to return to the session. This prevents unauthorized access when a station is left unattended.

PINs are per user, per dealership. Each staff member has their own unique 4-digit PIN. If you are assigned to more than one dealership, you will have a separate PIN for each dealership you access. Your PIN is yours — it is not shared with a station or with other staff members.

Switching Users

When multiple staff members share a station, users can switch accounts without logging out. Click the Switch User button at the top right of the screen. A prompt will appear asking you to enter your PIN to access your account. This lets a different user take over the station quickly and securely.

The same 4-digit PIN is used for both unlocking the screen after a timeout and switching users. If your PIN isn't working in either situation, check whether your PIN has been set for that dealership — see the section below.

Where to Set or View Your PIN

You can view and manage your PINs from your account settings:

1 Go to Settings → Account Information.
2 Select the Pin Codes tab.
3 Your PIN Codes screen lists each dealership you are assigned to. Each dealership shows its own PIN status and two action buttons: Set PIN and Generate PIN.

A PIN must be set for every dealership you access. If your PIN Codes screen shows No PIN set next to a dealership, you will not be able to unlock a screen or switch users at that dealership until a PIN is created.

Setting or Changing Your PIN

From the Pin Codes tab, each dealership row has two options:

Set PIN — manually enter a 4-digit PIN of your choice for that dealership.
Generate PIN — let DealerWorks automatically create a 4-digit PIN for that dealership. Make note of the generated PIN — you will need it the next time the screen locks or you switch users.

Administrator: Resetting a Staff Member's PIN

Administrators can view and reset any user's PIN from User Management:

Go to Administrative → User Management.
Locate the user, click the three-dot menu (⋮), and select Manage PIN.
From there, the PIN can be viewed or reset for that user.

Locked Out at the Screen?

If you are locked out and don't know your PIN:

Check your Pin Codes in Settings → Account Information → Pin Codes from a different device or browser session.
If you can't access Settings, ask your dealership administrator to look up or reset your PIN from Administrative → User Management → Manage PIN.

Station screen lock vs. web login: Being locked out of the station screen (PIN issue) is different from being locked out of your DealerWorks account (password issue). If you cannot log in at all from a browser, see the Login, Lockout, and Password Reset article.