How to Deactivate a User

Modified on Fri, May 1 at 11:41 AM

When an employee leaves or no longer needs access to DealerWorks, deactivate their account. Deactivating a user immediately prevents them from logging in. It does not delete their transaction history.

Role required: You must have the User Management permission to deactivate users. If you don't see User Management in your navigation, contact your DealerWorks administrator.

Steps to Deactivate a User

1 In the left navigation, go to Administrative → User Management.
2 Find the user you want to deactivate. You can search by name or email using the search bar.
3 Click the ⋮ (three-dot) action menu at the far right of their row.
4 In the dropdown, locate the Active toggle. It will be turned on (blue) for active users.
5 Click the toggle to turn it off. The user is immediately deactivated.

Note: Deactivated users are still visible in User Management. To view only active users, use the Active filter dropdown at the top of the user list.

How to Reactivate a User

To restore access for a previously deactivated user, follow the same steps and turn the Active toggle back on.

Additional User Management Actions

The same three-dot menu includes other user management options:

Change User Type — Update the user's role (for example, from User to EnterpriseUser).
Manage PIN — Reset or update the user's station PIN.
Manage Dealerships — Control which dealership locations the user can access (for multi-location groups).

Security reminder: Deactivate departing employees promptly. A deactivated user cannot log in to the web interface or access any DealerWorks station. If you believe an account has been compromised, deactivate it immediately and contact DealerWorks support.