Warranty on a repair order: the two parts are already separate

When a repair order has a customer-pay portion and a warranty portion, the two are collected separately.

Collect the customer-pay portion

1. On your dealership’s Service tab, find the invoice in the table (the box under Invoice ID).
2. Click Payment on that row and take the payment as normal.

Collect the warranty portion

1. Click the Repair Order Warranty tab above the table.
2. Enter the RO number in the search bar and click Search.
3. When the warranty portion appears, click Payment.

Take the warranty portion on the Repair Order Warranty tab. When you take it there, the additional fee is skipped automatically. If it’s taken any other way, the fee may be charged. A manager with the right permission can bypass it with their PIN.

If your store has no Repair Order Warranty tab at all, see Warranty on a repair order: there’s no Repair Order Warranty tab.

Watch it done

Related: Taking a payment — start here · Start a payment on an order · Find a payment · Warranty on a repair order: both tabs show the whole balance · Warranty on a repair order — start here