When a repair order has a customer-pay portion and a warranty portion, the two are collected separately.
Collect the customer-pay portion
- On the Service tab, search for the invoice.
- Click Payment on that row and take the payment as normal.
Collect the warranty portion
- Click the Repair Order Warranty tab above the table.
- Enter the RO number in the search bar and click Search.
- When the warranty portion appears, click Payment.
Let the warranty search finish. It can take up to 30 seconds to come back from the DMS. Clicking away before it loads is the usual reason people think it has not worked.
Watch it done
Related: Taking a payment — start here · Start a payment on an order · Find a payment
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