Most dealerships charge a little more when a customer pays by credit card, and the two prices are shown separately so nobody is surprised at the end.
How the two prices work
| THEY PAY BY | WHAT THEY PAY |
|---|---|
| Cash, check or money order | The base amount. |
| Debit card | The base amount. No additional fee. |
| Credit card | The base amount plus your dealership’s additional fee. |
Whether the fee is passed on at all, and how much it is, is set for your dealership. It is not something a store can change from its own screens.
Where the customer sees it
On a payment link, the order screen shows both prices side by side, and a confirmation box appears before anything is charged. On a terminal, the confirmation screen shows the amount, the fee and the total before the customer taps.
See What your customer sees when they open the link.
Checking what was actually charged
Find the payment under Reporting → Transactions. The Payment Method column says whether the card ran as debit or credit, and the difference between the amount and the total is the fee — see Was my customer charged the additional fee?.
If the fee should not have applied
Some dealerships let a manager waive it at the time of payment. If you cannot see that option, it has not been enabled for you — see I can’t see the Bypass Additional Amount toggle.
Related: Taking a payment — start here · Was my customer charged the additional fee? · The payment is over the limit · What your customer sees when they open the link
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