Sometimes the customer is right, or you simply do not have what it would take to prove otherwise. Accepting is a legitimate outcome, not a failure.
When accepting is the right call
- The charge really was wrong — a duplicate, or work that was not done.
- You have no record that contradicts the claim.
- The amount is small enough that the time to assemble a defence costs more than the disputed sum.
How to do it
- Open the chargeback.
- Click Accept Liability.
This closes the case. Once liability is accepted there is no way to change your mind and defend it afterwards.
What happens to the money
Nothing further. The amount was already debited when the chargeback was filed, and accepting means it stays with the customer.
If you do nothing at all
Letting the deadline pass has the same financial result as accepting, but without the decision being yours. If you are not going to defend one, accepting it deliberately keeps the screen honest for whoever reviews it later.
Related: Respond to a chargeback · What the chargeback statuses mean · Chargebacks — start here
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